Solutions · 09
Managed Services & 24/7 DBA
Under SLA, with an on-call DBA organisation and a redundant team, we keep your database operations under continuous control. Remotely, and on site when needed.
01Problems we solve
What organisations most often face in this area.
- P.01
Dependence on one DBA
When the one person who knows the estate is on leave, ill or gone, operations are at risk.
- P.02
Out-of-hours blind spot
Problems at night and at weekends are noticed the next morning.
- P.03
Reactive work
The team is always firefighting; there is no time left for improvement.
- P.04
No visibility
Management cannot see the health and risks of the database estate in a regular report.
02Operations cycle
Monitoring, incident, response, improvement.
A managed service is more than answering alerts. Every incident becomes an improvement, so the next one is less likely.
Illustrative example — not real client data
01 →
Monitoring
Critical thresholds, backup chain, replica state, capacity trends.
02 →
Incident management
Logging, prioritisation and keeping you informed.
03 →
Response
By the on-call engineer, with runbooks and documentation.
04 ↺
Continuous improvement
Root cause, lasting fix, procedure update.
A sample 24 hours
Times and events are illustrative.
- 02:30Disk threshold alert
- 03:12Response and mitigation
- 08:00Recorded handover
- 10:30Root cause analysis
- 16:00Recorded handover
- 19:00Lasting fix scheduled
03Our approach
How we work.
01
Onboarding
The estate is inventoried, documented and brought under monitoring; the team learns the environment.
02
SLA design
Scope, priority levels, response times and communication channels are defined together.
03
On-call and response
The estate joins the on-call rotation; critical incidents follow a defined process.
04
Reporting and improvement
Status reports and periodic health checks drive an improvement roadmap.
04Technical scope
Engineering depth.
Operations
- 24/7 monitoring and support
- On-call DBA organisation
- Emergency response
- Remote and on-site DBA service
Proactive maintenance
- Periodic health checks
- Capacity and risk assessments
- Maintenance plan reviews
- Critical threshold tracking
Governance
- SLA-based service management
- Regular status reporting
- Standard operating procedures
- Documentation and knowledge transfer
05Value to the organisation
What changes for management.
Assurance beyond individuals
Operations are the responsibility of a team and a procedure, not one person.
Continuous oversight
The same discipline in monitoring and response outside business hours.
Management visibility
Health, risk and improvements are tracked in regular reports.
Related solutions
Let's review your environment together.
Let's clarify the current state with a discovery call or a health assessment and set priorities together.